Privacy Protection

Joinan Privacy Policy — How safe is your data with us

Joinan believes your personal information belongs to you. In this Privacy Policy, we clearly explain what data is collected, why it is collected, and how it is kept secure.

Last Updated: January 2026
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256-bit SSL
All data encrypted
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No third-party sales
Your data is never sold
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GDPR compliant
In line with international standards
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Your Rights
View & Delete Your Data
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Cookie controls
Customized to your preferences
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24/7 support
01
Introduction & scope of this policy

This Privacy Policy joinan Applies to (joinan.ws) and all associated services. By accessing, registering, or using joinan, you are deemed to have accepted this Privacy Policy.

Your privacy at joinan matters deeply to us. We believe you have every right to know — what data we hold, why we hold it, and how we use it. This document explains everything in plain English, without any complicated legal jargon.

Joinan complies with the GDPR (General Data Protection Regulation) and international data protection standards. You remain in control of your own data.

02
What Data Does joinan Collect?

Joinan collects data in three ways — what you provide directly, what is gathered automatically through your use of the platform, and what is received from legitimate third parties.

Data type Example Collection method
Identity information Name, date of birth, NID number Registration form
Contact information Email address, phone number, address Registration & KYC
Financial information Mobile Pay number, transaction history Payment process
Usage-related Game history, betting data Automatic
Technical information IP address, device information, browser Automatic
Contact Records Chat logs, email correspondence Support session

Important: joinan never stores your full password or mobile banking PIN. This information is fully encrypted and is not accessible even to joinan staff.

03
Purpose of Data Use

Joinan uses your data only for specific, defined purposes. Every use of data is precise and lawful:

Account management: To complete registration, verification, and the KYC process
Payment processing: To process deposits, withdrawals, and confirm transactions
Customer Support: To assist with troubleshooting and customer support
Fraud prevention: To detect and prevent suspicious activity
Personalization: To personalise services and promotions based on your preferences
Legal Obligations: To meet licensing and regulatory authority requirements
Responsible Gaming: To identify unusual gaming patterns and provide appropriate support
04
Data Sharing Policy — Who We Share With & How Much

Joinan never sells your personal data. However, limited information may be shared in certain circumstances:

Payment provider: Only the minimum necessary data is shared to process transactions via Mobile Pay, Nagad, or other payment services
Game providers: Limited data shared with providers such as Pragmatic Play and Evolution to run games
KYC verification service: Encrypted data shared with third parties for identity verification
Law enforcement agencies: Only the minimum required information in cases of court orders or legal obligations

joinan's Commitment: joinan enters into strict data protection agreements with all third parties. They are not permitted to use your information outside the boundaries set by joinan.

05
Data Security Technologies & Practices

Joinan uses multiple layers of technology to protect your data. We uphold the highest standards — not just in words, but in practice:

256-bit SSL/TLS encryption: All data transfers use bank-grade encryption — no one can intercept your data in transit
AES-256 storage encryption: All sensitive data stored on servers is kept in encrypted form
Two-Factor Authentication (2FA): An extra layer of security for accessing your account
Firewall & DDoS Protection: Active security measures to prevent unauthorized access and attacks
Regular security audits: Third-party security experts conduct regular audits of joinan's systems
PCI DSS Level 1: Highest industry standards applied to protect payment information
06
Cookie Policy — what cookies we use

The joinan website uses cookies — small text files stored in your browser. joinan uses the following types of cookies:

You can manage cookies at any time through your browser settings. joinan gives you the option to disable all non-essential cookies.

07
Your data rights

You have fundamental rights over your data at joinan. Under GDPR and international data protection laws, you are entitled to the following rights:

Right to access: You can request to see what information joinan holds about you
Right to Rectification: You can request corrections to any inaccurate or incomplete information
Right to erasure: You can request that your data be deleted under certain conditions (unless a legal obligation requires it to be retained)
Right to restrict processing: Request to restrict the use of your information for specific purposes
Right to Data Portability: You can download your data and transfer it to another platform
Right to object: You may object to marketing communications or certain data processing activities

To exercise these rights [email protected]Email us at. joinan will respond within 30 business days.

08
Data retention period

Joinan does not retain data longer than necessary. Each category of data has its own retention period:

Data type Retention period
Account informationFor the duration of active account + 5 years
Transaction RecordsMinimum 5 years (legal requirement)
KYC documents5 years after account closure
Support conversations2 years after last contact
Marketing DataUntil consent is withdrawn
Technical logsUp to 1 year

Once the retention period expires, joinan automatically deletes or anonymizes the data.

09
Child protection & minor policy

Joinan's services are strictly for users aged 18 and above. joinan never intentionally collects information from minors.

Age is verified at registration. Users under 18 cannot create an account.
If a minor's account is identified, it will be immediately suspended and all collected data permanently deleted.
If you believe a minor is using joinan, please contact [email protected] immediately.
10
Privacy Policy updates & contact

Joinan may update this Privacy Policy as needed — changes may be made due to regulatory updates, new services, or technical improvements.

Before any major changes, joinan will notify you at your registered email address at least 7 days in advance.
For minor changes, only the "Last updated" date at the top of the page will be revised
If you do not agree to the updated policy, you can contact joinan support to close your account

For any privacy-related questions or requests: [email protected] — joinan typically responds within 24 hours.

6 reasons your information is safe with joinan

Joinan doesn't just put these commitments on paper — every one of these steps is followed in practice.

Maximum encryption

Joinan uses 256-bit SSL encryption, and your data is stored on servers encrypted with AES-256. Not even joinan staff can view your password.

Bank-grade security
Your data is never sold

Joinan's clear policy — your data will never be sold. No information is shared with advertisers or data brokers.

Your data is never sold to third parties
In your hands

On joinan, you can view, correct, and delete your own information at any time. These rights are always in effect.

Full user control
GDPR compliance

Joinan complies with European GDPR standards, one of the strictest data protection frameworks in the world, ensuring your information receives international-level protection.

International standards
Minimal data collection

Joinan collects only the information that is strictly necessary. Nothing beyond what is needed is ever requested or stored.

Minimal data policy
Regular security audits

Joinan's security systems are regularly audited by independent third-party experts. Any vulnerabilities identified are resolved immediately.

Regular testing
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Your information is safe — play with confidence on joinan

Your personal and financial information is protected with the highest level of security at joinan. Join with confidence — get a 200% bonus on your first deposit.

Frequently asked questions

Combining multiple match selections into a single bet on joinan is called an "Accumulator" or "Acca" for short. To place one, go to the Sports section and select your betting option on a match — it will be added to your bet slip. Then pick your preferred options from a second and third match. On the bet slip, you'll see an "Accumulator" or "Parlay" tab appear alongside "Single" — click on it and enter your total stake. If all your selections are correct, a single bet gives you the multiplied odds across all matches. Keep in mind, every selection must win — if even one loses, the entire bet is lost.

Yes, Mobile Pay is fully supported on joinan and is the most popular payment option in Bangladesh. In addition to Mobile Pay, you can also deposit and withdraw using Nagad and Rocket. Head to the Payments section to see all available options — select Mobile Banking, enter your number and amount, then confirm. Funds typically arrive in your joinan account within 5–15 minutes. Withdrawals work the same way — once your KYC is complete, the money usually reaches your Mobile Pay or Nagad account within 60 minutes.
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